Online Banking & Bill Pay Frequently Asked Questions

Online Banking

Q: How do I know Online Banking is secure?
Q: I signed up for eStatements. Where are my statements located in Online Banking?
Q: Why do some of the transactions have asterisks next to them under Recent Transactions?
Q: I need a copy of a check that cleared several months ago. What’s the best way to search for it?
Q: How can I set up email alerts for transaction activity on my account(s)?
Q: I register my computer as my personal computer, but it still asks me a security question. Why?

Bill Pay

Q: I get an error message when I try to enroll in Bill Pay. Why?
Q: Is there a way I can pay another individual electronically through Bill Pay?
Q: I received and email or text saying that someone sent me money using Popmoney. How do I collect the money in CheckFree Bill Pay?
Q: How do I add additional “pay from” account to Bill Pay?
Q: Is there a way I can transfer money from my account at United Republic to another account at another financial institution electronically using Bill Pay?

Quickbooks and Quicken

Q: I have Quickbooks 2009 (or prior) and I can no longer download my account statements. What can I do to fix it?
Q: I am having trouble downloading importing my transactions into Quicken. What can I do to fix it?

 

Online Banking FAQs

Q How do I know Online Banking is secure?

To begin a session with the bank's server the user must key in an access ID and a password. Our system, the Internet Banking System, uses a "3 strikes and you're out" lock-out mechanism to deter users from repeated login attempts. After three unsuccessful login attempts, the system locks the user out, requiring either a designated wait period or a phone call to the bank to unlock the account before re-entry into the system. Upon successful login, the Digital ID from VeriSign, the experts in digital identification certificates, authenticates the user's identity and establishes a secure session with that visitor.

Once the server session is established the user and the server are in a secured environment. Because the server has been certified as a 128-bit secure server by VeriSign, data traveling between the user and the server is encrypted with Secure Sockets Layer (SSL) protocol. With SSL, data that travels between the bank and customer is encrypted and can only be decrypted with the public and private key pair. In short, the bank's server issues a public key to the end user's browser and creates a temporary private key. These two keys are the only combination possible for that session. When the session is complete, the keys expire and the whole process starts over when a new end user makes a server session.

Q: I signed up for eStatements. Where are my statements located in Online Banking?

Click on the account you’d like to view, either by clicking on the account in the List of Accounts or selecting it from the Accounts tab. You will be redirected to another page with detailed information on that account and a second row of tabs. Click on the Statements/Documents tab. An overlay screen will appear where you can enter a date range for the account statements you’d like to view. The range defaults to one year. Once you’ve selected your date range, click Submit.

Once the statements load, you can click on the links to view the statement in another browser window or you can click on the disk icon to open or save the pdf file.

Q: Why do some of the transactions have asterisks next to them under Recent Transactions?

These transactions are pending and will post to your account at midnight.

Q: I need a copy of a check that cleared several months ago. What’s the best way to search for it?

Click on the account in the List of Accounts or select it from the Accounts tab. Click on the Transactions tab and select All Transactions. When the overlay screen appears, click on the Advanced Search link on the left hand side. You can now use the search fields to search for transactions as far back as 18 months. Once you’ve chosen your search parameters, click Activity Detail to display (and export) the results.

Q: How can I set up email alerts for transaction activity on my account(s)?

Our Online Banking product includes Online Messenger – a simple, straightforward way to set up email or text alerts based on transaction activity.  There is no bank fee for this service, however your cell phone provider may impose a fee for incoming text messages or data usage.

Instructions for setting up eMail or text alerts in Online Banking

  1. Click on the My Alerts tab and select the desired alert catagory: Checking Alerts, Savings Alerts, Certificate Alerts, or Loan Alerts.
  2. Click the "Setup New Alert" link
  3. The catagory will pre-fill.  Select the alert type from the dropdown and click "Next"
  4. Complete the sentence to clarify the parameters of your alert
  5.  To receive the alert via text message, enter your 10 digit mobile number @ your carrier's text extension (5551234567@vtext.com).  Message and data rates may apply. 

    Here are some commonly used carrier extensions:
    ATT: 10digitphonenumber@txt.att.net
    Sprint: 10digitphonenumber@messaging.sprintpcs.com
    TMobile: 10digitphonenumber@tmomail.net
    Verizon: 10digitphonenumber@vtext.com

Q: I register my computer as my personal computer, but it still asks me a security question. Why?

This is a known issue for customers using Internet Explorer 9 as their web browser. To fix it, log into Online Banking and click on the broken page icon on the address bar at the top of the page. Then log out and log back in to confirm the registration was successful.

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Bill Pay FAQs

Q: I get an error message when I try to enroll in Bill Pay. Why?

There are a few factors that can cause an error message during enrollment. Please call Customer Service at 402-505-8500 and they can determine what’s causing the error and fix it.

Q: Is there a way I can pay another individual electronically through Bill Pay?

Yes, there is a Popmoney tab in CheckFree bill pay that will allow you to set up electronic transfers to individuals using a service called popmoney person to person payments. There is $0.50 fee per transfer.

Q: I received and email or text saying that someone sent me money using Popmoney. How do I collect the money in CheckFree Bill Pay?

Click on the Bill Pay tab in Online Banking. Click on the Popmoney tab. Go to the Get Money box and click on the Get Money link. Enter the email address or mobile number where you received your notification and the Secure Transaction Code included in the notification and click the Get Money button. This is the only time you will have do this step, future transfers from that individual will credit your account directly.

Q: How do I add additional “pay from” account to Bill Pay?

Our Customer Service Representatives would be happy to add additional “Pay From” accounts for you. Just call 402-505-8500 during normal business hours.

Q: Is there a way I can transfer money from my account at United Republic to another account at another financial institution electronically using Bill Pay?

Not yet. We expect to have this capability sometime in the future.

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Quickbooks and Quicken FAQs

Q: I have Quickbooks 2009 (or prior) and I can no longer download my account statements. What can I do to fix it?

Unfortunately, Intuit will not support downloads for versions prior to 2009 and on May 31, 2012 supporting downloads for Quickbooks 2009 were discontinued. Click here for more information from the Intuit website. http://support.quickbooks.intuit.com/support/articles/INF12842

Q: I am having trouble downloading importing my transactions into Quicken. What can I do to fix it?

Step 1.

If your Online Banking password contains a special character, change your password to omit the special character by logging into Online Banking and clicking on the Options tab. Then proceed to step 2.

Step 2.

  1. Choose Tools menu > Account List.
  2. Click the Edit button next to the account name.
  3. In the Account Details window, click the Online Services tab.
  4. Click Remove from One Step Update, and then click Yes to deactivate online services.
  5. Click OK when prompted to confirm your choice.
  6. Back on the Online Services tab, click Activate One Step Update and follow the on-screen prompts to activate online services for this account.
  7. Go to your account register and click Account Actions > Update Now. This will refresh your online setup information.

If this does not solve your problem, here is something else you can try:

Update to the latest release of Quicken

  1. Choose Tools menu > One Step Update. In Quicken 2009, choose Online menu > One Step Update.
  2. Deselect all items, and then click Update Now.
  3. If an update is available, follow the on-screen prompts to update to the latest release.
  4. Try updating your accounts again. If the problem persists, continue with the procedures below.

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